Returns & Exchanges
Thanks for shopping with us! If you have a return or exchange you would like to submit, please email us below:
If you are in need of an exchange, our staff will be glad to assist you. We understand that choosing a hair color online may have its challenges, but we can offer as many exchanges necessary to find the right fit for you! International exchanges will include a shipping fee, which our representatives will discuss with you if this is needed. Feel free to send us a sample of your hair color at any time, or submit your photos by email to Info@myfantasyhair.com
If you need to return your item(s), you will need to email us within 3 business days of receiving your package at email@example.com. Our staff will be glad to assist you. Please be sure to look over our Return and/or Exchange polices included on our Terms & Conditions page. For your convenience, our Return and Exchange Policies are also located below. It’s mandatory that our return policy is followed 100% before attempting a return or exchange.
After we receive your email requesting that you need to return your item(s), a representative will contact you with return instructions along with a link to our Return Form. You will have another 3 business days to fill out the Return Form and return the item(s) back to us after receiving your return instructions from one of our representatives. We typically respond to all emails in less than 1 business day.
**If your item has remained untouched and in its original packaging and never opened, there is no time limit on returning the item. So long as the hair extensions have not been removed from the packaging and they are still sitting in the original condition they were shipped.
We do hope you understand our policy and understand that we are as fair as we can possibly be. Most hair extension companies will not allow you to open the package at all and still qualify for a refund or exchange. You may open our package and fully inspect our hair extensions as long as you only inspect the hair without wearing it, and it remains in its original, brand new condition.
If you have any questions, please let us know. We will be happy to assist you.
Full Return Policy and Exchange Policy
This information comes directly from our Terms and Conditions page. *This policy was agreed to at the time of purchase, and it is a binding agreement.
|*Custom Extensions are non-refundable and can not be exchanged for any reason. More details are listed at the bottom of our return policy.|
Our Return Policy (including exchanges) is as follows:
We offer a 100% Satisfaction Guarantee so you can return or exchange any item for any reason (excluding custom extensions) that you purchase from us as long as you follow our guidelines listed below.
Unlike most hair extensions brands, we are so confident with the quality of our hair extensions that we allow you to open your hair extensions packaging and fully inspect them to make sure that you are completely satisfied with your purchase before you decide if you want to keep your hair extensions. However, we will not accept the return or exchange of any hair extensions that have been worn, used or damaged in any way. Also, if any hair products (e.g. hair spay, dye, conditioner, etc.) are placed on them or if they are styled or heat-treated in any way, they will not qualify for an exchange or refund. The hair extensions must remain in their original, brand new condition. We have various ways to determine if the hair extensions have been worn, and if this is the case, they will have to be returned to you without a refund for health and legal reasons. Please check the hair and make sure that the color matches your hair color before applying the extensions. If the color doesn’t match, you may exchange the item and receive another color free of charge. We do no cover shipping charges on the customer’s end back to us, but we will cover the USPS Priority delivery charge back to you for U.S. exchanges only. International customers outside the U.S. will need to cover both delivery charges for exchanges.
If you decide that you would like a refund or exchange, you must contact us by email at Info@myfantasyhair.com within 3 business days of receiving your package. Your first email will serve as proof that you contacted us within the required time-frame. Exceptions cannot be made unless you contact us by email prior to placing your order to make special arrangements.
When we receive your return or exchange request, a representative will confirm whether or not you qualify for a return and provide you with return instructions including a link to our return form. You will have 3 business days to complete the return form and mail your item(s) back to us once we send you return instructions. The postage date will serve as evidence that your item(s) was shipped back to us within the required time-frame.
Refunds will take up to 2 business days to issue after we receive your item(s) back. If you paid by PayPal, the funds for your purchase will be available to you instantly once we process your refund. Credit card and debit card refunds typically take 2-5 business days before the funds are available to you after we process your refund. The time frame will depend on your bank and is not within our control.
If our return policy is not followed in any way, no refund or exchange will be given. If you send the item(s) back to us after violating our return policy, the item(s) will be returned to you. Please contact us prior to placing your order if you have any questions about our policy.
NOTE: If you are giving hair extensions as a gift, be sure to look them over to make sure that they are going to work for the recipient. You have only 3 days to decide on keeping them.
A grace period will given if you need consultation about an exchange of color, length, etc.. First contact must still be made within 3 business days. We understand that most of the communicating will be done through emails, so if you need questions answered before returning the item, we will be happy to work with you. We are very understanding and cooperative, and we only ask that you will be fair as well.
We offer no Warranty or Guarantee: If you damage your hair extensions in any way, we are not responsible and will not refund or exchange them. Our Style Guide is provided for our customers to guide you through the handling and caring of our hair extensions. Any substances or hair products that you, or any other person, places on the hair is out of our control. Please TEST all hair products before using. If at any time, we feel the hair has been worn, used or damaged by hair products, dying, washing, etc.., we will be forced to terminate the refund or exchange. We do not allow hair products, washing, styling or wear of any kind to be eligible for a refund or exchange. All hair extension products must be brand new, and in their original state to qualify.
We are not responsible for hair extensions that have been damaged with hair dye, and do not accept returns for extensions that have been colored under any circumstances. Though our hair extensions are made with 100% pure human hair, the results of dying any human hair are always unpredictable, and are out of our control. We do not advise coloring of our extensions without the assistance of a professional. Always TEST a small piece of hair before proceeding with the entire set of extensions. The results may vary depending on the brand of color being used, the color, hair type, and combination of all. We can not be held responsible for any damage or coloring imperfections. We will always try to help you find your correct color match, and will issue as many exchanges necessary to help you along as long as our exchange requirements are met. You should only dye them if you have no other options.
Custom Extensions: Custom hair extensions are not refundable for any reason. This is noted on each custom made product. Any Custom Extensions that were purchased, and not customized yet, may be cancelled. There is a $25 cancellation fee that will be deducted from your return-of-funds. Please be absolutely sure about your purchase before ordering any custom hair extensions.
By placing your order, you are agreeing to these terms. Our representatives are here to assist you with any questions you may have, and can guide you through the purchasing process. If a mistake is made on your or our end, please contact us within the required 3 days of receiving your product.
Please allow up to 2 business days for your exchange to be processed and shipped after we receive your item(s) back. You will receive a shipping confirmation email including tracking information just as you did when you first ordered.
We are not responsible for any special occasion or function you may be attending that requires you to have the hair extensions refunded or exchanged by a certain date. We can not speed our process of shipping exchanges or returning funds to your account.
When you qualify for a refund or exchange, we will only correct the transaction upon receiving the item(s) back to us. We can not issue refunds or send replacement item(s) before we receive the previous order back from you. There are no exceptions.
Please make sure to let us know if your shipping address has changed. Otherwise, your exchange will be shipped to the address you provided us with during your original purchase. If we are not notified of any changes, any items lost or stolen are considered a loss, and can not be replaced by My Fantasy Hair. If we are not notified of any changes to your address, we can not know where to ship the item(s), and can not be held responsible for lost items. We must be notified when the exchange is first requested by email or phone.
Within the United States: We will exchange your item(s) with no shipping charge on our end with only our Priority Shipping method. We will issue up to 2 exchanges with Free Priority shipping to you. The cost of shipping the item(s) to us will be your responsibility. If you need more than 2 exchanges, we will require a shipping fee. We will issue as many exchanges as necessary until you have found your correct item.
Internationally: You will be responsible for all shipping fees to and from My Fantasy Hair. This includes any exchanges. Since the shipping cost is your responsibility, we will use your preferred shipping method (e.g. USPS or FedEx). When a representative contacts you, this will be discussed.
*Please be sure any hair color photos are current, and taken in natural lighting so the hair color is clearly seen. Also, please be sure the hair is at least 5 feet from the camera, but close enough so that the color is clear.
*Samples of your hair color by mail should be in a “bundle” of hair at least the width of a pencil.