Terms & Conditions
The following Terms and Conditions apply to the use of this Website as well as all transactions conducted through the site.
Copyright © 2011-2016 My Fantasy Hair. All rights reserved.
As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2016 My Fantasy Hair. All rights reserved.
Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice.
My Fantasy Hair and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if My Fantasy Hair believes that customer conduct violates applicable law or is harmful to the interests of My Fantasy Hair and its subsidiaries.
We use Google Analytics, Google AdWords Conversion tracker, AdWords Remarketing and other Google services that place cookies on a browser across our website. These cookies help us increase the website’s effectiveness for our visitors, and are set and read by Google. To opt out of tracking, please visit this page. If you are concerned about 3rd party cookies served by networks, you should also visit the Network Advertising initiative opt-out page.
We may also share your email address with a 3rd party company for the purpose of conducting surveys of our products and services. Absolutely no information is shared for any other purpose and your email address will not be used for spamming.
Shipping & Delivery
My Fantasy Hair ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. We also offer international shipping to most other countries. Please contact us with any questions. We are happy to help!
Our shipping terms are as follows: Please allow up to 2 business days to process your order before shipment (1 business day for Overnight). Every set of hair extensions undergo several inspections before being shipped. Additional shipping insurance is not added unless you request it. Although, most methods of shipping that we use will automatically include a limited amount of insurance (e.g. USPS Priority = $50) that may or may not cover the entire cost of your purchase. We a required to wait a minimum of 15 days before we can file an insurance claim.
You are responsible for putting your shipping information in our system correctly. If the address you provide is incorrect, and the item ships somewhere else, we will not be responsible for a refund. If the package can’t be delivered, most likely the package will be sent back to our office. If you would like the package signed for, please list this in the “Order Notes” section at checkout on our website. When the tracking information shows that the package was delivered, we have to assume that you received it.
If delivery of your package gets delayed by the shipping company (e.g. USPS/FedEx) for whatever reason once we release it to them, we have no control over it. They are a 3rd party service provider that is hired by you and us to get your package to you. Once your package is in their possession, our part is considered to be complete. We cannot be held accountable for any delays or issues with their service which are rare but can happen. However, we will try to assist you in any way that we can, but we have no control over how
United States Orders
USPS (United States Postal Service) Priority – All orders over $99.00 include free USPS Priority shipping. Orders under $99.00 will have a calculated shipping cost. Delivery time is usually 1-3 business days within the United States. The estimated delivery time may, on rare occasions, take longer than expected when the Post Office is running behind. These delays are out of our control once we hand our packages over to the postal service.
FedEx Standard Overnight Shipping (United States only): Price is calculated during checkout based on the delivery address and weight of products being shipped. Processing is expedited and typically takes 1 business day, or will ship out on the following Monday when orders are placed on Friday, Saturday or Sunday. The Overnight shipping cost is non-refundable, and will not be used on our end for exchanges. All exchanges will be shipped For Free using USPS Priority shipping in the United States unless you choose to pay for FedEx Overnight delivery.
FedEx Standard Overnight service does not deliver on Saturday. Packages shipped on Friday won’t arrive at their destination until Monday. If you need a FedEx package delivered on a Saturday, please contact us. We will try to make a special arrangement to meet your needs.
ATTENTION: The shipping cost for FedEx packages are not refundable. We will not refund the overnight shipping charge for any reason unless FedEx does not fulfill their obligation, and they refund the shipping cost back to us. If they deliver the package to you, then they have performed their service and will not grant you or us a refund. Therefore, we can not refund the cost of overnight shipping if you decide to return the item(s) to us for any reason.
Price is calculated during checkout based on the shipping service you choose, the destination country and region along with the weight of the item(s) being shipped. You will be able to see the prices for shipping options once your address is entered and before you provide payment information.
ATTENTION: International shipping cost is non-refundable for any reason whether the item(s) is returned to us or not. The cost of shipping exchanges internationally is to be paid both ways by the customer as well if an exchange is required. We don’t want any of this to happen, so please contact us here if you need any assistance with making your purchase such as color matching. We can’t make any guarantees, but we will assist you the best that we can.
Note: You will need to provide your phone number during checkout. Your number is required by the shipping company so that they can contact you in case they have a problem with the delivery of
USPS (United States Post Office) Priority International: Delivery time varies with each country and region. Delivery times
Note: Packages shipped using the USPS service can only be tracked to their last known location inside of the United States. If you track your package, it will only show the last location in the U.S. where it was scanned. There will be no further tracking details provided, and it will appear that the package is still in the U.S. when it is actually in transit outside of the U.S.
Once the package leaves the United States, it is turned over to the post office of the destination country. From that point forward, the USPS no-longer has possession of the package. Therefore, they have no way to track the package and no control over the delivery of the package. It is the responsibility of the destination country’s post office to make sure that the package arrives
USPS (United States Postal Service) First Class – This shipping method may take anywhere from 7 to 30 business days depending on where in the world the package is being delivered to, but this is approximate. Canada orders are usually around 2 weeks, and no more than 3. Delivery costs are calculated when your shipping information is placed into our shopping cart.
FedEx Priority International: Delivery time is typically 3-5 business days and often faster depending on the destination country and region. We are not in control of any delays that may occur, but this method of shipping is much faster and safer than using the USPS shipping option. However, it does cost a considerable amount more than USPS shipping options. You also will be able
- Many countries charge a fee (duties/taxes) for products that are imported. Every country is different and has very different laws and/or fees associated with importing products from other countries. They may also restrict what types of items that they will allow to be imported. It is the responsibility of the customer to familiarize themselves with these laws and/or fees of the destination country before making a purchase so that there are no surprises. Depending on the laws of the destination country, a payment may be required before or when the product(s) is delivered. We are not liable for this cost, and it must be paid by the customer. Furthermore, we are not responsible for any items that are not delivered/confiscated for violating any import laws of the destination country.
- Due to laws or other various reasons, we are unable to ship to the following countries: Nigeria, South Africa, Italy, Pakistan, and Jordan. We occasionally add or remove countries so this list may not be 100% accurate at all times. We ship to almost every country and plan to keep it that way.
No sales tax will be charged to your order unless your products are being delivered to a Mississippi address. If the “ship to” address for your order is in the state of Mississippi, then 7% for state taxes will be added to the order. All other destinations are exempt from sales tax.
Our “terms & conditions” are taken very seriously and will not be waived for any reason. If you place an order, you will have to agree to our terms & conditions which include our return policy. This is required so you won’t be able to place your order until you check the box and agree to our terms & conditions during the checkout process. Please do not purchase or agree
*Custom Extensions are non-refundable and can not be exchanged for any reason. More details are listed at the bottom of our return policy.
Our Return Policy (including exchanges) is as follows:
We offer a 100% Satisfaction Guarantee so you can return or exchange any item for any reason (excluding custom extensions) that you purchase from us as long as you follow our guidelines listed below.
Unlike most hair extensions brands, we are so confident with the quality of our hair extensions that we allow you to open your hair extensions packaging and fully inspect them to make sure that you are completely satisfied with your purchase before you decide if you want to keep your hair extensions. However, we will not accept the return or exchange of any hair extensions that have been worn or damaged in any way. Also, if any hair products (e.g. hair
If you decide that you would like a refund or exchange, you must contact us by email at firstname.lastname@example.org within 3 business days of receiving your package. This email will serve as proof that you contacted us within the required time-frame. Exceptions cannot be made unless you contact us by email prior to placing your order to make special arrangements.
When we receive your return or exchange request, a representative will confirm whether or not you qualify for a return and provide you with return instructions including a link to our return form. You will have 3 business days to complete the return form and mail your item(s) back to us once we send you
Refunds will take up to 2 business days to issue after we receive your item(s) back. If you paid by PayPal, the funds for your purchase will be available to you instantly once we process your refund. Credit card and debit card refunds typically take 2-5 business days before the funds are available to you after we process your refund. This will depend on your bank and is something that we have no control over.
If our return policy is not followed in any way, no refund or exchange will be given. If you send the item(s) back to us after violating our return policy, the item(s) will be returned to you. Please contact us prior to placing your order with us or do not place your order if you are unable to comply with our return policy.
NOTE: If you are giving hair extensions as a gift, be sure to look them over to make sure that they are going to work for the recipient. You have only 3 days to decide on keeping them.
A grace period will
We offer no Warranty or Guarantee: If you damage your hair extensions in any way, we are not responsible and will not refund or exchange them. Our Style Guide is provided for our customers to guide them through the handling and caring for our hair extensions. Any substances or hair products that you, or any other person,
We are not responsible for hair extensions that have been damaged
Custom Extensions: Custom hair extensions are not refundable for any reason. This is noted on each
By placing your order, you are agreeing to these terms. Our representatives are here to assist you with any questions you may
Please allow up to 2 business days for your exchange to be processed and shipped after we receive your item(s) back. You will receive a shipping confirmation email including tracking information just as you did when you first ordered.
We are not responsible for any special occasion or function you may be attending that requires you to have the hair extensions refunded or exchanged by a certain date. We can not speed our process of shipping exchanges or returning funds to your account.
When you qualify for a refund or exchange, we will only correct the transaction upon receiving the item(s) back to us. We can not issue refunds or send
Please make sure to let us know if your shipping address has changed. Otherwise, your exchange will be shipped to the address you provided us with during your original purchase.
Within the United States: We will exchange your item(s) with no shipping charge on our end as long as you don’t require expedited shipping. We will issue up to 2 exchanges with free standard shipping to you. The cost of shipping the item(s) to us will be your responsibility. If you need more than 2 exchanges, we will require a shipping fee. We will issue as many exchanges as necessary until you have found your correct item.
Internationally: You will be responsible for all shipping fees to and from My Fantasy Hair. This includes any exchanges. Since the shipping cost is your responsibility, we will use your preferred shipping method (e.g. USPS or FedEx). When a representative contacts you, this will be discussed.
We do hope you understand our policy and understand that we are as
Customer service is available Monday-Thursday (8:30 a.m. – 4:30 p.m. Central U.S. time) and Friday 8:30 a.m. – 12 p.m. (Closed on weekends holidays.) Emails and phone calls will be answered on these days during these time-frames. You may receive emails on weekends on some occasions, but we can not guarantee responses on Saturday and Sunday. We also try our best to create a great work environment and keep our employees happy so it’s not uncommon for us to let them go home early on Friday’s if we can. This is one of our ways of thanking them for all of the hard work they do for us each and every week.
All credit card
All PayPal orders, placed together or separate, with a value of $600.00 or more will only be shipped to a “PayPal confirmed” address. If you don’t already have one, you can get a “PayPal
Some orders that don’t exceed the $600 threshold may also require additional documentation from you. This is nothing personal. We have automated fraud filters in place that will sometimes flag a transaction for further review by looking at many criteria. For example, somebody that places
We do these things not only to protect our
Remember: This is 100% Human Hair. Just like with your own natural hair, these hair extensions WILL damage over time with heat and styling products you apply to them especially color dye. We will not refund or exchange the hair extensions because you have damaged them. The extensions are expected to be replaced every 6 months to a year (Just an estimate) based on how often they are used and how they are handled. If they are used only for special occasions, they can last a lifetime if cared for properly. My Fantasy Hair will not be responsible for ANY damage, of ANY kind.
Note: We rarely run out of stock on any of our products, but it is possible and has happened due to higher than expected demand for specific items. If you place an order for an item that is out-of-stock, we will notify you as soon as possible. You will be given the option to wait for the new shipment to come in or exchange the item for something else and pay, or get a refund, for the difference in price. Of course, you may also just get a 100% refund if that is what you want.